FAQ
Is there a minimum order hire?
For orders collected and returned to our venue we currently don’t have a minimum hire spend. For orders requiring delivery and collection, we would charge a minimum order hire of £500.
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How long is your hire period?
Our hire period is normally 3 days. The hire period will also depend on the event and venue requirements i.e. same day delivery/collection or delivery day before and collect day after.
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Do you have a physical place where I can view your items?
Yes, you can come view most items at our venue via appointment only, Location: Croydon
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Do I have the option to pick up and return (dry hire)?
Yes, Our address details will be provided on your invoice. We will provide you with a pick up and drop time slot.
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Do you deliver/collect and what is the fee?
We will provide a quote for delivery and collection based on the travel time between your event location and our warehouse, order size and delivery/collection day/time.
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How are your items packed for safe transport?
Our delicate items are carefully packaged in bubble wrap/foam and placed in durable crates or racks for ease and safe transport. You are required to pack the items in the same way they were provided.
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Can I hire your items outside of London?
Yes, our items can be hired all over the UK.
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Do I need to pay a security deposit?
Yes, a security deposit is always required. The value of the deposit depends on the items you have chosen. For example our stage designs require a larger deposit than our crockery. Once the rental items are returned they will be inspected for cleanliness, damage, breakage and loss. We also clean all our itemsthrough commercial facilities. You will be notified within 7-10 days post return of the status of your hire order
and your bank account details requested to transfer the deposit. It can take up to 7-10 days from when it is provided to us to process the refund.
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Do I need to wash the items before & after use?
All hire items supplied are clean and ready to use. We ask that all food & liquids be removed from the hire items after use. Please refer to T&C‘s for specific cleaning requirements per item type. Failure to follow these instructions will result in a loss of security deposit to cover the additional cleaning required.
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What happens if an item is broken or damaged?
If there is any damage, breakage or loss to the rental items you will be charged as per the replacement value listed on your invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from your security deposit. If the replacement value exceeds the security deposit you will be charged for the additional costs which is payable within 7 days of your event.
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Do I need to wash table clothes and napkins after use?
Our hire price includes the professional washing & pressing of linen after use. Please refer to T&C’s for specific care instructions relating to the hire of tablecloths and napkins.
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How far in advance do I need to book?
We recommend that you enquire at least 3 months in advance. We can accommodate last minute orders i.e 7 days prior to your event, and will do our best to find alternate options should your first choice not be available.
How do I pay for my order?
Once we confirm availability of the items you wish to hire we will issue you an invoice. To secure your order, full payment is required for orders of £300 or less or if your order is booked within one month prior to your event. A 50% booking deposit is required for orders over £300 with final payment due within 30 days of your event. Payment can be made via bank transfer, debit/credit card and PayPal, we also accept cash.
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Can I change or cancel my order?
Changes to orders, including additions, substitutions & reductions can be made up to 30 days prior to your event. Additions & substitutions are subject to availability.
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If your event is cancelled after you have paid your deposit or full balance, 30% of any monies paid will beretained bv us. This is to cover the lost opportunity to hire those items to other clients
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What if I have to postpone my event?
Once you have a new event date let us know so we can check availability of the items and officially move your booking to the new date.
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How much notice do I need to give if I want to postpone or cancel my booking?
At least 7 days notice