Privacy Policy

Welcome to our Privacy Policy for edenexperiences.co.uk (referred to as the “Site” or “we”). Here, we detail how we collect, use, and share your Personal Information when you visit or make a purchase from our Site.

Contact Information

Should you have any questions, require further details about our privacy practices, or wish to complain about reviewing this policy, please reach out to us via email at info@edeneventsgroup.com.

Collection of Personal Information

During your visit to the Site, we gather specific details about your device, interactions with the Site, and information vital for processing your purchases. Additionally, we may collect further information if you contact us for customer support. In this policy, any information pertaining to an identifiable individual is termed “Personal Information.” Refer to the following list for insights into what Personal Information we collect and the reasons behind it:

Device Information

Purpose: To ensure accurate loading of the Site for you and to conduct analytics on Site usage for optimization.

Source: Automatically collected when accessing our Site through cookies, log files, web beacons, tags, or pixels.

Disclosure: Shared with our processor Shopify.

Personal Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Site.

Order Information

Purpose: To deliver products or services as per our contract with you, process payment information, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk or fraud, and, in line with your preferences, offer information or advertising related to our products/services.

Source: Provided by you.

Disclosure: Shared with our processors Shopify and Bookthatapp.

Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose: To offer customer support.

Source: Provided by you.

Disclosure: Shared with our processors Shopify and Bookthatapp.

Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to assist in providing our services and fulfilling contracts with you, as outlined above. For example:

We utilize Shopify to power our online store. For more insights into how Shopify handles your Personal Information, visit: [Shopify Privacy Policy].

We may disclose your Personal Information to comply with applicable laws, respond to legal requests for information, or protect our rights.

Behavioral Advertising

As detailed earlier, we utilize your Personal Information to deliver targeted advertisements or marketing communications that we believe may interest you. For instance:

We employ Google Analytics to understand how our customers utilize the Site. For more information on how Google handles your Personal Information, visit: [Google Privacy Policy]. To opt-out of Google Analytics, visit: [Google Analytics Opt-out].

For further understanding of how targeted advertising operates, visit the Network Advertising Initiative’s (“NAI”) educational page [NAI Educational Page].

You can opt out of targeted advertising through:

Facebook - [Facebook Ad Settings]

Google - [Google Ad Settings]

Bing - [Bing Ad Settings]

Additionally, some of these services offer opt-out options through the Digital Advertising Alliance’s opt-out portal [DAA Opt-out Portal].

Use of Personal Information

We use your Personal Information to provide our services to you, including offering products for sale or rental, processing payments, shipping and fulfilling orders, and informing you about new products, services, and offers.

Lawful Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are an EEA resident, we process your Personal Information under the following lawful bases:

Your consent;

Compliance with legal obligations;

Protection of vital interests;

Performance of tasks in the public interest;

Pursuit of legitimate interests that do not override your fundamental rights and freedoms.

Retention

Unless requested otherwise, we retain your Personal Information for our records after you place an order through the Site. For more details on your right of erasure, please refer to the ‘Your Rights’ section below.

Automatic Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) that has a legal effect on you or significantly affects you.

We DO NOT engage in fully automated decision-making using customer data with legal or significant effects.

Our processor Shopify employs limited automated decision-making to prevent fraud, which does not significantly affect you. Services with elements of automated decision-making include:

Temporary blacklisting of IP addresses associated with repeated failed transactions.

Temporary blacklisting of credit cards associated with blacklisted IP addresses.

Your Rights

Under GDPR:

If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information held by us. To exercise these rights, contact us using the details provided above.

Your Personal Information may be initially processed in Ireland and later transferred outside of Europe for storage and further processing, including to Canada and the United States. For information on data transfer compliance with GDPR, refer to Shopify’s GDPR Whitepaper.

Cookies

Cookies enhance your browsing experience by remembering your actions and preferences. We use various types of cookies.

You can control and manage cookies in your browser settings; however, note that blocking cookies may impact your user experience. Most browsers accept cookies by default.

Do Not Track

We do not alter our data collection and usage practices upon detecting “Do Not Track” signals from your browser due to inconsistent industry standards.

Changes

We may update this Privacy Policy periodically to reflect changes in practices or for operational, legal, or regulatory reasons.

Complaints

For complaints, please contact us via email or mail using the provided contact details. If unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Thank you for reviewing our Privacy Policy.